| Distributor |
ICHINOMIYA Co., Ltd. |
| Responsible person |
Shigeyuki Ninomiya |
| Address |
7-1, Katagiharanakakaito, Nishikyo Ward, Kyoto City 615-8174 |
| Contact |
Tel: +81-75-394-7011
Fax: +81-75-394-7022 |
| Consumption tax |
Consumption tax will be added to the product price. |
| Shipping fee |
Free shipping for a total purchase of \10,000 (exclusive of tax) or more. *Excluding purchases from Hokkaido, Okinawa, and remote islands.
An across-the-board shipping fee of \500 (exclusive of tax) for purchases of \9,999 (exclusive of tax) or less. *Excluding purchases from Hokkaido, Okinawa, and remote islands.
* For shipment to remote islands, we will propose a shipping fee after consultation. |
| COD fee |
For an order, \200 (exclusive of tax) is added as a COD fee, in addition to the shipping fee. |
| Bank transfer fee |
The bank transfer fee must be paid by the customer. |
| Return |
Contact us by email or fax (as above) within one week after receipt of the product. |
| Exchange of defective product |
Contact us by email or fax about a defective product within one week after receipt of the product. We will pay the shipping fee (cash on delivery) for exchange of the product. |
| Available quantity of product |
The available quantity of a product will be sent by email in response to your inquiry. |
| Due date |
Please make a bank transfer within 7 days of the order (advance payment). If we cannot confirm your payment, your order will be cancelled. |
| Delivery date |
Products in stock will be sent within 7 days of an order with a COD fee, or within 7 days of confirmation of a bank transfer. Other products will be sent after production. |
| Method of payment |
Payment by COD (Yamato Transport) or by bank transfer (advance payment) |
| Duration for return |
Within one week of receipt. We cannot accept cancelations, returns, or exchanges of custom-made products based on personal preferences of customers. |
| Shipping fee for return |
Shipping fee for return due to customer preferences must be paid by the customer. *Please contact us before return. |
| Other issues |
Corporations and groups cannot currently use the credit card settlement system. We are preparing for use of this system. |
