Specified Commercial Transaction Act

Notice based on the Law on Specified Commercial Transactions

Email us questions about overseas sales/shipment of our products. (The information below is only for domestic mail orders based on the "Law on Specified Commercial Transactions.")
Click here to send an email from the Inquiry Form.

Distributor ICHINOMIYA Co., Ltd.
Responsible person Shigeyuki Ninomiya
Address 7-1, Katagiharanakakaito, Nishikyo Ward, Kyoto City 615-8174
Contact Tel: +81-75-394-7011
Fax: +81-75-394-7022
Consumption tax Consumption tax will be added to the product price.
Shipping fee Free shipping for a total purchase of \10,000 (exclusive of tax) or more. *Excluding purchases from Hokkaido, Okinawa, and remote islands.
An across-the-board shipping fee of \500 (exclusive of tax) for purchases of \9,999 (exclusive of tax) or less. *Excluding purchases from Hokkaido, Okinawa, and remote islands.
* For shipment to remote islands, we will propose a shipping fee after consultation.
COD fee For an order, \200 (exclusive of tax) is added as a COD fee, in addition to the shipping fee.
Bank transfer fee The bank transfer fee must be paid by the customer.
Return Contact us by email or fax (as above) within one week after receipt of the product.
Exchange of defective product Contact us by email or fax about a defective product within one week after receipt of the product. We will pay the shipping fee (cash on delivery) for exchange of the product.
Available quantity of product The available quantity of a product will be sent by email in response to your inquiry.
Due date Please make a bank transfer within 7 days of the order (advance payment). If we cannot confirm your payment, your order will be cancelled.
Delivery date Products in stock will be sent within 7 days of an order with a COD fee, or within 7 days of confirmation of a bank transfer. Other products will be sent after production.
Method of payment Payment by COD (Yamato Transport) or by bank transfer (advance payment)
Duration for return Within one week of receipt. We cannot accept cancelations, returns, or exchanges of custom-made products based on personal preferences of customers.
Shipping fee for return Shipping fee for return due to customer preferences must be paid by the customer. *Please contact us before return.
Other issues Corporations and groups cannot currently use the credit card settlement system. We are preparing for use of this system.

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工夫庵(KUFU-AN), a Japanese cushion shop by ICHINOMIYA Co., Ltd.

●7-1, Katagiharanakakaito, Nishikyo Ward, Kyoto City 615-8174
●Tel: +81-75-394-7011 (representative)
●Fax: +81-75-394-7022 (Holidays: Saturdays, Sundays and national holidays)
●Order/Inquiry/Request/Opinion : Mail form▶

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